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Frequently Asked Questions
Overnight Shipping Cost:
Perishables, such as caviar and smoked fish ship FedEx/Ontrac overnight at a cost of $25. This applies to all products and uses our exclusive Eco-Friendly packaging. Non-perishable items, such as Saffron, ship the same way. Saturday delivery dates result in an additional $0 charge added to the standard overnight fee, so enjoy our gourmet selection whenever you like.
Note: We cannot guarantee a delivery date of ground shipping, only a delivery range, the overnight shipping option however does ensure specific delivery dates. We cannot deliver to P.O. Box addresses
Local orders: Bay Area residents are always welcome to pick-up their orders at our Pittsburg facility at no additional charge. You can get more info on our storefront and hours at www.palaceoffinefoods.com
Do you ship international orders?
Sorry we only deliver within the United States. PDC does offer shipping to Hawaii and Alaska; however, some parts of those states may require two days to deliver.
Do you require someone to sign for the package at delivery?
This is up to you. During checkout, you will specify whether to require a signature at delivery in the comment box.
Do you ship on national holidays?
No. We can not deliver packages on the following holidays or the day thereafter: New Year’s Day, President’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
What delivery days can I select for my order?
Perishable items: Tuesday thru Saturday.
Non-perishable items: Monday thru Saturday.
Why don’t you deliver overnight on Mondays?
Perishable items such as caviar are delicate and cannot to sit in transit on Sunday (which is a shipping holiday) without compromising the integrity of the product.
Can I track my order status?
Yes. If your order ships FedEx or Ontrac, you will receive a tracking link within minutes of the FedEx pick up from our offices. If you live in San Francisco, we will deliver your order with our own couriers and will know where your package is at all times, simply call us
What is your satisfaction guarantee and your return policy?
All merchandise is guaranteed to be fresh and should be inspected immediately upon arrival. Credit will not be granted if unsatisfactory items are discarded or partially consumed. Please keep all packaging intact for returns. All claims must be made within twenty-four hours of receipt of shipment and a return authorization code will be issued. No returns will be accepted without this code. Once claim is received and accepted by PDC, we will automatically reship the merchandise. Please keep all packaging intact for any returns. Or just give us a call we are always just a phone call away
What payment methods do you accept?
We accept most major credit cards including: Visa, MasterCard, Discover, and American Express. Your personal information is sent securely over a 128-bit encrypted connection. Alternatively, you can also place your order over the phone by calling our toll-free line at (888) 888-4470
Plaza Caviar is and has been a family-run business for nearly 20 years. We pride ourselves in the personal relationship we build with our customers. As such, we value your privacy and we do not share any of your personal information with third parties.
Will my order stay fresh during shipping?
Of course!! Along with providing a superior product, we specialize in making sure the product is delivered in the freshest condition possible. We use the best shipping methods and combine them with the best thermal packaging available on the market. All of our packaging is designed and produced in the USA so you can enjoy with confidence.
How will my order stay fresh during shipping?
Advanced refrigeration technology keeps your caviar and perishable items at the lowest possible temperature without freezing. Your Items are hand-packed to order, so, you’re sure to get the freshest product we have in stock.
How is your packaging eco-friendly?
We decided five years ago to transition away from using Styrofoam packaging, it was not a cost saving decision but one to protect the environmental focus. The result is our longer-lasting, eco-friendly super packaging that will be sure to impress. You will get a FedEx live tracking link as soon as you order leaves our facility and in case of extreme weather, our dedicated team will work with FedEx to re-route your package. Rest assured, your shipment is monitored by our customer service team all the way to your doorstep.
Feel free to call during business hours (9-5pm M-F, 925-252-9700 Office) or leave a message after hours. You can also fill out our contact us page of our website or email us at email@example.com with any further questions.